Escalation Matrix
| Designation | Contact Person | Address | Contact Number | Email ID |
|---|---|---|---|---|
| Customer Care | Nitesh Patwari |
Stephen House, 56E, Hemanta Basu Sarani, 4th Floor, Room No. 62, Kolkata – 700001 |
033 6831 7777 (Mon–Fri; 9:00 AM to 6:00 PM) |
n.patwari@horizon.net.co |
| Head of Customer Care | Rajesh Sharma |
Stephen House, 56E, Hemanta Basu Sarani, 4th Floor, Room No. 62, Kolkata – 700001 |
033 6831 7711 (Mon–Fri; 9:00 AM to 6:00 PM) |
r.sharma@horizon.net.co |
| Compliance Officer | Rajesh Kumar Agarwal |
Stephen House, 56E, Hemanta Basu Sarani, 4th Floor, Room No. 62, Kolkata – 700001 |
+91 98301 27940 (Mon–Fri; 9:00 AM to 6:00 PM) |
r.agarwal@horizon.net.co |
| CEO | Narendra Bajaj |
Stephen House, 56E, Hemanta Basu Sarani, 4th Floor, Room No. 62, Kolkata – 700001 |
033 4067 5333 (Mon–Fri; 9:00 AM to 6:00 PM) |
hfcl@horizon.net.co |
In the absence of a response or if your complaint is not addressed to your satisfaction, you may lodge a complaint with the following authorities:
- SEBI SCORES: https://scores.sebi.gov.in/
- NSE Investor Helpline: https://investorhelpline.nseindia.com/NICEPLUS/
- BSE Complaint Portal: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
- MCX Investor Services: https://www.mcxindia.com/Investor-Services
Please quote your Service Ticket or Complaint Reference Number while raising complaints on SEBI SCORES or Exchange portals.